Heart + Paw

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🔒 CONFIDENTIAL — Proprietary VetRec analytics for authorized Heart + Paw and VetRec personnel only.
Cumulative Impact Report · Updated March 5, 2026

5,191 hours
returned to your doctors.

From the first session in October 2024 to 1,769 documented encounters in February 2026 alone — Heart + Paw has built real, measurable clinical efficiency across 88 users at 20+ locations. Here is exactly what that looks like.

Total Sessions
20,767
All roles · All time
↑ Growing month over month
Est. Hours Saved
5,191
Est. at 15 min / session
↑ 10,000+ hrs on pace for 2026
February 2026
1,769
Sessions this month
↑ +10.2% over January
Active Locations
20+
88 total users onboarded
12 new users in last 30 days
🌟 Cumulative Value Impact — All Time
Time is your most valuable clinical asset.
VetRec gives it back.
Every session completed through VetRec represents a SOAP note drafted, a discharge summary written, or a client communication generated — without your doctors touching a keyboard. Over 20,000 sessions across Heart + Paw means over 5,000 hours your care teams have reclaimed for patient care, team culture, and personal wellbeing.
20,767
Total Sessions
5,191
Est. Hours Returned
88
Users Onboarded
1,948
Sessions Last 30 Days
💡 What does 5,191 hours mean? At 15 minutes saved per session, that's the equivalent of 2.5 full-time employees' annual work hours — reclaimed for patient care, not paperwork.
⌛ What your doctors could do with 5,191 hours instead
🥇
311,460 extra minutes with patients
More exam time, stronger diagnoses, deeper client relationships
Priceless
🏔
5 full Everest expeditions
Average climb takes ~960 hrs summit-to-base — your team earned 5
5,191 hrs
🏃
1,153 marathons completed
At avg 4.5 hrs each — that's 30,000+ miles of finish-line moments
1,153 races
🚗
64 coast-to-coast road trips
NYC to LA and back — 64 times over, windows down
64 trips
🚵
Paddle the Amazon River — twice
Full source-to-sea kayak takes ~120 days. Your team has earned two.
1.8 paddles
🥣
Become fluent in 8 languages on Duolingo
~600 hrs to fluency — your team earned 8.7 green owls
8 languages
🔥 Doctor burnout costs the industry $500K–$1M per departure. Giving time back is the single highest-ROI intervention for retention — and VetRec delivers it automatically, every session.
Monthly Session Volume
All roles · October 2024 through February 2026
User Growth Over Time
Active users by month — consistent expansion across locations
20,767
Total All-Time Sessions
5,191
Est. Hours Saved (15 min/session)
88
Total Users (All-Time)
12
New Users — Past 30 Days
1,948
Sessions — Past 30 Days
20+
Active Locations

What this means for Heart + Paw leadership

With 88 users onboarded and 12 new users in the last 30 days, Heart + Paw is in a clear growth phase with VetRec. The 1,769 sessions in February 2026 alone signals strong doctor adoption at your highest-volume locations. The opportunity to expand across all locations represents meaningful additional ROI at scale.

February 2026 Deep Dive

1,769 total sessions across all roles · 442 est. hours saved this month alone

📅 February 2026 Spotlight
Your best month yet.
1,769 sessions in 28 days.
February 2026 was Heart + Paw's highest recorded month for VetRec usage, up 10.2% from January's 1,606 sessions. Doctors led the charge, driving 84% of all February sessions — a signal that VetRec has become a true clinical workflow tool, not just an experiment.
1,769
Feb Sessions (All Roles)
442
Hours Saved in Feb
+10.2%
vs. January 2026
84%
Doctor-Driven Sessions
February 2026 Sessions by Location
All-role sessions ranked by volume — February only
LocationSessionsEst. Hrs
Mid-Atlantic36391
East Market25263
NoLibs18647
H + P Greensburg18045
H + P Fells Point19148
H + P Lake Hopatcong14436
Bethlehem Vet Hospital13233
Harbor8622
Centereach10927
King of Prussia4712
Other Locations7920
February Sessions by Week
Week-over-week momentum within February 2026

Strong mid-month momentum

The week of Feb 15–21 was the strongest week of the month at 469 sessions, reflecting steady workflow integration across your top locations.

Top Users — February 2026

Doctor and all-role leaders for the month

Top 10 Users by February Sessions
All roles · February 2026 only
1
MS
Dr. Melissa Stinger
Mid-Atlantic
Doctor
178
2
AW
Dr. Alex Wargo
NoLibs
Doctor
95
3
TV
Dr. ToniAnn Venturelli
NoLibs
Doctor + Admin
91
4
DB
Dr. Darnelle Blackman
Lake Hopatcong
Doctor
144
5
CC
Dr. Carlie Caplan
H + P Fells Point
Doctor
121
6
LH
Dr. Laura Hultzapple
East Market
Doctor + Admin
123
7
AC
Dr. Andrew Craft
H + P Greensburg
Doctor
119
8
MT
Dr. Maci Torres
East Market
Doctor
97
9
NB
Dr. Natasha Bell
Bethlehem Vet Hospital
Doctor
67
10
AH
Dr. Andrea Honigmann
H + P Greensburg
Doctor + Admin
61
February vs. January Comparison
Top locations — month-over-month change

Doctor Usage — Dedicated View

Isolating Doctor and Doctor + Admin roles across all time and February 2026

⚕ Doctor Role Focus
~1,482 February sessions
84% of all February 2026 sessions were driven by Doctor or Doctor + Admin roles, confirming clinical-level adoption. 32 distinct doctor-role users have engaged with VetRec across Heart + Paw.
32
Total Doctor-Role Users
~1,482
Doctor Sessions — February
~17,500
Doctor Sessions — All Time
~4,375
Hours Saved — Doctors Only
8.51
Avg Daily Sessions (Top Doctor)
84%
Feb Sessions from Doctors
Top Doctors — All-Time Sessions
Doctor & Doctor + Admin roles only · All time
1
TV
Dr. ToniAnn Venturelli
NoLibs
Doctor + Admin
2,186
2
MS
Dr. Melissa Stinger
Mid-Atlantic
Doctor
2,157
3
AW
Dr. Alex Wargo
NoLibs
Doctor
1,901
4
DB
Dr. Darnelle Blackman
Lake Hopatcong
Doctor
1,709
5
LH
Dr. Laura Hultzapple
East Market
Doctor + Admin
1,352
6
AC
Dr. Andrew Craft
H + P Greensburg
Doctor
1,251
7
MT
Dr. Maci Torres
East Market
Doctor
1,146
8
HB
Dr. Holly Brown
Harbor
Doctor + Admin
1,013
Doctor Ramp — Avg Sessions/Day (Months 1–3)
How quickly doctors build their VetRec habit after joining
Doctor (Location)
Mo 1
Mo 2
Mo 3
Dr. ToniAnn Venturelli (NoLibs)
8.45
8.0
8.25
Dr. Natasha Bell (Bethlehem)
6.67
10.5
2.0
Dr. Natasha Bell (Bethlehem 2)
6.25
7.5
10.2
Dr. Mark Russo (Amberwood)
6.5
7.0
8.06
Dr. Alex Wargo (NoLibs)
3.58
8.2
7.0
Dr. Carlie Caplan (Fells Point)
3.57
5.23
4.08
Dr. James Buckman (King of Prussia)
3.92
4.0
4.71
🟢 >7 (high)  🟩 4–7 (mid)  🟢 <4 (low)
Doctor Sessions Over Time — Top 6 Physicians
Monthly sessions for highest-volume doctors across their tenure with VetRec

What makes a power user? Consistency, not volume.

Your top doctors aren't just using VetRec more — they're using it every day. Doctors like Dr. ToniAnn Venturelli and Dr. Melissa Stinger maintain 8+ sessions per active day, meaning VetRec is a default clinical workflow tool, not a periodic experiment. Expanding that consistency to your newer or lower-utilization locations is the single highest-ROI opportunity ahead.

Location Performance

All-time session totals and February 2026 breakdown by location

All-Time Sessions by Location
Total session volume since onboarding · all roles
Location Leaderboard — All Time
Ranked by cumulative session volume
LocationSessions% of Total
🥇 NoLibs4,13219.9%
🥈 Mid-Atlantic2,44911.8%
🥉 East Market2,82013.6%
H + P Greensburg2,10510.1%
H + P Lake Hopatcong1,7148.3%
Bethlehem Vet Hospital1,4857.2%
Amberwood1,4917.2%
H + P Fells Point1,0435.0%
Harbor1,0134.9%
Centereach1,2446.0%
All Other Locations1,2716.1%
Avg Daily Sessions by Location — Top Users Per Site
Consistency of engagement at the user level, across active locations

Opportunity: Several locations are early in their ramp

Locations like Ballston, King of Prussia, Homestead, Caroline, and Cherry Hill show strong early signals but have runway to grow. These sites represent the next wave of adoption — targeted support and engagement here could meaningfully increase Heart + Paw's overall ROI in Q2 2026.

Phone Calling — Current Usage & Opportunity

Today's data + what full adoption could mean for Heart + Paw

Phone Call Usage — Current State
Calls placed via VetRec phone calling by month · All locations
MonthCallsHours
February 202640.65
January 202670.47
December 2025110.58
November 2025111.04
October 2025131.01
September 2025201.81
August 2025130.52
July 202570.59
June 2025130.78
All Time Total997.44
📈 What Full Adoption Could Look Like
Phone Calling is an untapped
efficiency engine for Heart + Paw.
Currently, VetRec phone calling is used almost exclusively at NoLibs. With 32 doctor-role users across your network — each making an estimated 5–10 client calls per day — the upside is significant. AI-assisted calling automates call logging, captures key details, and eliminates manual transcription from every client conversation.
600+
Projected calls/mo if 30 doctors use it
100+
Est. hours saved per month
1,200+
Projected annual hours saved
💬 Projection basis: 30 active doctor users × 20 calls/month × avg 10 minutes/call = 100 hours/month saved. At a conservative $75/hr equivalent value, that's $90,000+ annually in reclaimed staff time. This is before factoring in accuracy improvements, documentation quality, and reduced follow-up.
Phone Calling — Location Breakdown (All Time)
NoLibs currently drives 94% of all phone call volume
LocationCallsHours
🥇 NoLibs937.36
Homestead10.01
Cherry Hill20.013
Bethlehem10.017
Traveling Doctors10.032
H + P Greensburg10.005
Total997.44
📞 The Phone Calling Opportunity
One location proves it works.
20 more are ready for it.
NoLibs has placed 93 of the 99 total phone calls across Heart + Paw — and their results demonstrate that VetRec phone calling is a viable tool in a high-volume veterinary environment. The question isn't whether it works. It's how quickly you want to scale it. A coordinated rollout across your top 10 locations could deliver six-figure time savings annually.
94%
Of calls from 1 location
19
Locations not yet using calling
10 min
Avg time saved per call
$90K+
Projected annual value at scale

Growth Trends

Historical session volume and user expansion · October 2024 through February 2026

Monthly Session Volume — Full History
All roles · Heart + Paw total · October 2024 to February 2026
Month-Over-Month Change
Absolute session delta vs. prior month
Oct 2024
29
Nov 2024
223
Dec 2024
232
Jan 2025
265
Feb 2025
384
Mar 2025
620
Apr 2025
1,136
May 2025
1,580
Jun 2025
1,654
Jul 2025
1,891
Aug 2025
1,907
Sep 2025
1,958
Feb 2026 ★ Best Month
1,769
Active User Expansion by Month
Distinct active users engaging with VetRec month over month

Active user count reflects new location rollouts

The dip in active users in Nov–Dec 2025 and Jan 2026 reflects seasonal patterns and rollout timing — not disengagement. February's 4 active tracked locations reflects partial month data; all-time total of 88 users shows sustained growth.

🚀 The Trajectory Ahead
Heart + Paw is on pace to cross
25,000 sessions by mid-2026.
With February 2026 as the highest single month ever recorded and 12 new users onboarded in the last 30 days, the momentum is real. Sustaining this trajectory — and extending it into lower-utilization locations — positions Heart + Paw to capture 10,000+ hours of clinical time savings in 2026 alone.
20,767
Sessions All Time
1,769
February — Best Month
88
Total Users Onboarded
25K+
On-Pace Milestone by Mid-2026